Our jewelry is made to order, and production typically takes 5–10 days, depending on how complex the design is. You can find more details on each product page, and if you need a specific deadline, feel free to contact us.

Shipping times vary by region: about 10–19 days to the US, 10–17 days to most of Europe and North America, and 15–25 business days to other destinations.

All parcels are shipped via standard airmail. In the United States, deliveries are handled by USPS or UPS. In Canada by UPS or Canada Post, in the UK by Royal Mail, in France by La Poste, in Austria by Österreichische Post, in Belgium by Bpost, in Ireland by An Post, in Norway by Posten, in Spain by Correos, in Switzerland by Swiss Post, and similar national postal carriers elsewhere.

Your order is covered until it's safely in your hands. If the package is lost or damaged, we’ll ship a new one right away.

STRONZEN is an American brand with production and fulfillment in Ukraine. International shipping takes a little longer, as every piece is handcrafted and sent directly from our workshop.

Despite the distance, our logistics are well-established — we guarantee delivery within the stated timeframes.

Payments can be made by credit/debit card, PayPal, Google Pay, or Apple Pay. If you face difficulties, we’re here to help.

Of course. We resize at no cost — you just pay for shipping the item back to us. The process usually takes one week, but keep in mind that during peak times (e.g., December) it may take a little longer.

Look at Ring Size Guide on any Ring Product Page to help determine the size. We recommend going with a size that is easy to slide on and slightly resistant when taking it off.

All of our jewelry is crafted in Solid Sterling Silver 925.

At the moment, we provide five options for stone customization. We use high-quality Cubic Zirconia (CZ) in different shades: clear (diamond), black diamond, emerald, sapphire, and garnet. The available stones for each design are shown on the product page.

We welcome personalization! Pick a design you like and make it yours by adding an engraving, initials (if available), or selecting different stones.

Yes! We provide complimentary laser engraving so you can add something personal — like a special date, name, short phrase and even sentences (depends on space). Keep in mind, engraved pieces cannot be returned.

Yes, we can slightly adjust the dimensions of any piece upon request. Just contact us with the details, and we will get back to you shortly.

International buyers are responsible for any customs duties or taxes applied by their own country.

Yes. All STRONZEN jewelry is crafted by hand with great care and high quality. We stand behind our work and give a Limited Lifetime Warranty.

Yes. We offer a 30-day return and exchange policy. Items must be sent back in unworn condition, with original packaging and documentation, within 30 days of delivery. Please note that special orders, resized/repaired pieces, or items previously exchanged are not eligible for return.

Before sending anything back, please reach out at service@stronzen.com. The jewelry should be returned in its original packaging and must include all certificates and paperwork.