At STRONZEN, we want your shopping experience to be as smooth as possible. Below, you'll find all the details about our delivery process and available payment methods.

Delivery

• Free Shipping
  We are pleased to offer complimentary shipping on all jewelry orders — no hidden charges.

• Delivery Timeframes
  We ship your order as soon as it is crafted (5-10 days). Delivery usually takes:
  
  ○ United States and Canada: 10–19 business days in transit (usually about 15–22 days total from the date you place the order).
  
  ○ Europe: 10–15 business days in transit (usually around 15–22 days total).
  
  ○ Rest: 15–24 business days in transit (usually about 20–31 days total).
  
  
• Where We Ship
  We currently ship to the USA, Canada, Europe (both Western & Eastern), Australia, New Zealand, Japan, Singapore, and Taiwan.
  
  
• Carriers
  All parcels are shipped via standard airmail and then handled by trusted national carriers:
  
  ○ United States: USPS, UPS, and others.
  ○ Canada: UPS or Canada Post.
  ○ UK: Royal Mail.
  ○ France: La Poste.
  ○ Austria: Österreichische Post.
  ○ Belgium: Bpost.
  ○ Ireland: An Post.
  ○ Norway: Posten.
  ○ Spain: Correos.
  ○ Switzerland: Swiss Post.
  
  and similar services in other countries.
  
  
• Packaging
  Each jewelry piece is carefully packed in an elegant Stronzen branded box. We focus on both safety and presentation, so your jewelry arrives secure and gift-ready.
  
  
• Responsibility & Replacements
  We take full responsibility for your parcel until it reaches you. In the rare case of loss or damage during delivery, we will replace your item (replacement is sent once we receive confirmation of the issue from the carrier). If your order is damaged, please email us at service@stronzen.com with photos of the item, and we will guide you through the next steps.
  
  
• Possible Delays
  International shipping sometimes encounters customs delays. If your order seems to be held up, just contact us and we'll help.
  
  
• Customs & Import Duties
  Please note: international customers may be subject to customs duties or import taxes in accordance with the regulations of their country. Stronzen cannot be held accountable for delays caused by customs.

Limitations

• We currently do not ship to countries outside the listed regions.
• We cannot sell or deliver to these countries: Russian Federation, Belarus, Brazil, Cuba, North Korea, Iran, Syria.
  

Payment Methods

We accept credit and debit cards issued by Visa, Mastercard, American Express, Diners Club, Discover, and JCB. Payments can also be completed via PayPal, Google Pay, and Apple Pay. If you face difficulties, we’re here to help.